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AUDFrequently Asked Questions
Who is EU SYNTH?
Fueled by a deep commitment to research, EU SYNTH has become a reliable online hub for both researchers and enthusiasts in search of premium research chemicals. If you're looking to purchase research chemicals, you've found the ideal source. We take pride in offering swift and dependable service to customers around the globe.
Which countries does EU SYNTH ship to?
We ship worldwide except: Equatorial Guinea, Madagascar, Central African Republic, South Sudan, Burundi, DR Congo, Guatemala, Eswatini, Haiti, Sierra Leone, Syria, North Korea, Afghanistan, Sao Tome and Principe, Zambia, Somalia, Gambia, Liberia, Malawi, Lesotho, Yemen, Honduras, Guinea Bissau, Mozambique, Togo, Mali, Comoros, Chad, Timor Leste, Micronesia, Republic of the Congo, Niger, Papua New Guinea, Ivory Coast, Benin, Rwanda, Cape Verde, Gabon, Mauritania, Mongolia, Tuvalu, Saint Lucia, Nicaragua, Palau, Myanmar, Fiji, Tonga, Samoa, Kiribati, Djibouti, Laos, Namibia, and Bhutan.
I have a substantial order and/or I'm in a hurry. Is it possible to pick up my order in person?
For the safety of our team, in-person pickups of research chemicals are not available at this time. However, you're welcome to place your order online quickly and securely, and we'll make sure it is shipped to you promptly. Thank you for your understanding.
How can I track my order?
If a tracking number is available for your order, you will find it in the MY ORDERS panel. Please note that we do not send tracking numbers via email.
How is my order shipped?
All orders are shipped discreetly in unmarked, plain white boxes designed to appear as generic and unidentifiable as possible. If you’re ordering research chemicals, you can be confident that they are carefully sealed in airtight packaging, ensuring safety and maintaining freshness throughout the shipping process.
My package wasn’t delivered; what should I do?
Begin by checking your Track & Trace code with PostNL or DHL using the link available on your personal tracking page. If your shipment has not shown any updates for 20 days, please reach out to us. We are committed to working with you to resolve the issue.
When am I not eligible for a reshipment?
A reshipment will not be issued if the delivery failure results from an incorrect address provided by you, such as an erroneous zip code. Additionally, since EU SYNTH does not accept returns, any package returned to us will be classified as a loss.
When am I not eligible for a reshipment?
A reshipment will not be issued if the delivery failure results from an incorrect address provided by you, such as an erroneous zip code. Additionally, since EU SYNTH does not accept returns, any package returned to us will be classified as a loss.
Why don’t you send daily at 4 PM?
We prioritize the security and anonymity of our shipments, which requires us to take a bit more time for processing. We appreciate your understanding. Additionally, this approach allows our customers the opportunity to update or change their addresses, adjust order contents, or cancel their orders as needed.
When am I no longer welcome at EU SYNTH?
If you post a negative review due to our response time or to exert pressure on us, we will no longer process your orders in the future. Our team puts in a tremendous effort every day to ensure that all orders are sent on time, but like any team, mistakes can occasionally occur.